Return of goods

If you have changed your mind and decided to cancel the purchase, the Consumer Rights Protection Law of the Republic of Latvia (PTAL) and the regulatory Cabinet of Ministers Regulations No. 255 "Regulations on Distance Contracts" (MK Regulations No. 255) stipulate that the buyer has the right to withdraw from the contract within 14 calendar days and return the product purchased in the online store to the seller. The buyer must inform ainava.eu of the decision to withdraw from the distance contract and return the product by filling out the Withdrawal Form and contacting us by e-mail: [email protected] or by phone: +37122019936 indicating the order number and date. ainava.eu is obliged to refund all payments made by the buyer as soon as possible, but no later than 14 calendar days after receiving the information. The money is returned to the same account from which it was transferred to the company's account. Buyers' applications, where a different account has been specified than the one from which the money was transferred to the company's account, are accepted, but we warn that the money will be returned to the account number that appears on the bank statement (from which the money was received), and not to the one that appears in the customer's application. The exception is if the customer has paid for the purchase with cash or a bank card in the store, as well as in other cases when the customer's bank account is unknown.

ainava.eu informs that the buyer loses the right of withdrawal in the following cases:

• If excessive use of the product is established. Article 12, Part 11 of the PTAL determines that excessive use of the product, namely, a case is established when the product has been used more than is necessary to determine the nature, properties and operation of the product. In general, the buyer has the right to use the product for testing purposes to the extent that it is usually possible to do so in a regular store.

• If the buyer has made inappropriate use of the product. Article 12, Part 6 of the PTAL stipulates that when withdrawing from a distance contract, "the consumer is responsible for maintaining the quality and safety of the goods during the period of exercising the right of withdrawal". We recommend that you keep the original packaging of the goods so that when exercising the right of withdrawal in accordance with the provisions of the Distance Contract, the goods are not externally mechanically damaged. In cases where the buyer has used the goods inappropriately during the period of the right of withdrawal, for example, has soiled, damaged, or otherwise raised suspicions that the goods do not comply with health and hygiene requirements, the buyer has the right to take action against the buyer, including, if necessary, in court.